EarshotRefund policy
Last updated: 7 July 2026
This policy covers Earshot Plus subscriptions, sold by Earshot App (ABN 28 119 806 160) ("we", "us") through Paddle, our merchant of record. The self-hosted desktop app is free and open source, so there's nothing to refund there.
Try before you pay
Every new subscription starts with a 7-day free trial, and your card isn't charged until the trial converts. Cancel during the trial from your account page and you pay nothing, no refund needed.
14-day money-back guarantee
If Plus didn't work out, email [email protected] within 14 days of your first charge and we'll refund it in full, monthly or annual, no interrogation. Just send it from (or mention) the email address on your account so we can find the subscription.
Renewals
Renewal charges after your first billing period aren't automatically refundable, cancelling from your account page stops the next charge and you keep Plus until the end of the period you've paid for. That said, if you were charged for a renewal you meant to cancel, email us within 14 days of the charge and we'll sort it out.
How refunds are paid
Refunds are processed by Paddle back to your original payment method, usually within 5–10 business days depending on your bank. Any tax charged is refunded with it.
Cancelling is not the same as a refund
Cancelling stops future charges but doesn't refund past ones, use the guarantee above for that. Either way, nothing is lost: your recordings, notes and projects live on your PC, and the app keeps working self-hosted with your own keys, free, forever.
Your consumer rights
Nothing in this policy limits the consumer guarantees you have under the Australian Consumer Law, or equivalent rights under the consumer law where you live. If the service is faulty or not as described, you're entitled to remedies under those laws regardless of the windows above.